Inbound Sales Representative - Telecom

About the role

The Sales Agent – Inbound Telecom manages inbound customer calls, identifies customer needs, explains telecom products and services accurately and converts enquiries into sales using ethical, consultative cross-selling and upselling. The role contributes to revenue, customer satisfaction and client retention, and works in an office-based, night-shift, target-driven environment with continuous telephone contact.

Key responsibilities

• Handle inbound calls professionally, understand customer needs through questioning and active listening, and recommend suitable products, plans and value-added services
• Achieve daily, weekly and monthly sales targets and maximise revenue through upselling and cross-selling
• Explain pricing, promotions, service agreements and terms accurately; ensure transactions follow company policy
• Resolve customer queries within the scope of authority, protect confidential data and document interactions in the CRM
• Stay compliant with client requirements, internal SOPs and regulations
• Maintain attendance and punctuality, attend training, coaching, calibrations and product briefings, and perform other duties assigned by management

Required profile

• Intermediate or Bachelor's degree preferred
• 1-2 years of inbound or outbound sales experience; telecom campaign experience is an advantage
• Fresh candidates with excellent communication skills may be considered
• Ability to work night shifts in an office setting

Required skills

• Inbound sales, consultative selling, cross-selling and upselling
• CRM systems and computer literacy
• Customer focus, communication skills, problem solving and time management