Inbound Sales Specialist – Telecom (US Market)

About the role

We are looking for an experienced Inbound Sales Specialist to join our telecom team in Lahore. You will handle inbound inquiries from US customers and convert them into sales for Internet, TV, and Phone services.

Key responsibilities

• Answer inbound customer calls and turn inquiries into sales.
• Promote and sell Internet, TV, and Phone packages to US customers.
• Identify cross‑sell and upsell opportunities and recommend suitable solutions.
• Build strong relationships by understanding customer needs.
• Achieve daily, weekly and monthly sales targets.
• Maintain accurate records in the CRM system.
• Deliver exceptional service while complying with company policies.

Required profile

• 1–2 years of experience in an inbound US telecom campaign (Internet, TV & Phone).
• Previous BPO or call‑center experience is mandatory.
• Excellent spoken and written English with strong grammar and pronunciation.
• Proven ability to build rapport, negotiate and handle objections.
• Customer‑focused mindset and strong interpersonal skills.
• Willingness to work night shifts aligned with US business hours.
• Ability to thrive in a fast‑paced, target‑driven environment.

Required skills

• CRM

What we offer

• Competitive salary
• Performance‑based incentives
• Career growth opportunities
• Professional and supportive work environment
• Learning and development programs
• Company transport