IT Support Intern

About the role

We are seeking a disciplined and tech‑savvy IT Support Intern to join our remote team. This position offers a recent graduate or current student the chance to gain hands‑on experience in helpdesk operations, cloud administration, and software troubleshooting from home.

Key responsibilities

• Serve as the first point of contact for employees experiencing software or access issues via email, Slack or Teams.
• Install and configure software using remote‑desktop tools such as UltraViewer and AnyDesk.
• Manage user accounts in Office 365, Google Workspace and other company tools, including password resets and email creation.
• Diagnose internet connectivity problems, VPN issues and perform basic network troubleshooting.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field, or currently enrolled in such a program.
• Reliable laptop or PC with a high‑speed internet connection.
• Strong communication skills in Urdu and English to guide non‑technical users.
• Self‑discipline, ability to work independently and a problem‑solving attitude.

Required skills

• UltraViewer
• AnyDesk
• Windows 10 and Windows 11 troubleshooting
• Office 365 administration
• Google Workspace administration
• VPN configuration and troubleshooting
• Network and internet connectivity troubleshooting
• Google Drive, Zoom and Slack usage

What we offer

• Opportunity to work remotely
• Professional communication experience
• Leave entitlement