Item Setup Specialist

About the role

NielsenIQ is looking for a detail-oriented, proactive Item Setup Specialist to join its Product Content Operations team. You will create, enrich, manage and maintain high-quality product content across retail, distribution and eCommerce platforms such as Amazon, Walmart, Staples, Wayfair, D&H and other customer portals. The role involves complex product setup, quality and compliance checks, and supporting colleagues through training and knowledge sharing.

Key responsibilities

• Acquire, extract, validate and manage product content according to SOPs, business rules and customer requirements.
• Research and enrich product information from manufacturer websites, catalogs and data sheets.
• Source, validate and upload high-resolution images and digital assets in line with retailer standards.
• Create and maintain product descriptions, specifications, attributes and marketing content across multiple platforms.
• Ensure content meets quality, compliance and formatting requirements of major retailers and marketplaces.
• Use advanced internet research to find missing product information and resolve content gaps.
• Contact customers, manufacturers and vendors by email and phone to obtain required product information.
• Answer product-content inquiries and coordinate with Content, Quality, Operations and Translation teams to meet deadlines.
• Manage medium to high-complexity item setup with minimal supervision and monitor workload, accuracy and turnaround times.
• Identify process improvements, act as a subject matter expert and guide junior colleagues.

Required profile

• University degree or equivalent.
• Up to 1 year of experience in Product Content Management, Item Setup, eCommerce Operations, Catalog Management or related fields.
• Strong understanding of retailer and marketplace content requirements.
• Good written and verbal English.

Required skills

• Excellent internet research and analytical skills.
• Proficiency in Microsoft Office, especially Excel.
• High attention to detail and commitment to data quality.

What we offer

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program (EAP).