Key Account Manager – Horeca Sector

About the role

Mellori is seeking a proactive Key Account Manager to lead relationships with key clients in the Horeca (Hotel, Restaurant, and Catering) sector. The role focuses on driving business growth, ensuring customer satisfaction, and delivering tailored solutions for the food industry.

Key responsibilities

• Develop and maintain long‑lasting relationships with key accounts in the Horeca food sector.
• Understand client needs and business objectives to propose solutions that maximise account growth.
• Collaborate with internal sales, marketing and product teams to align efforts and deliver customer‑focused results.
• Handle contract negotiations, order coordination and regular client communications.
• Identify upselling and cross‑selling opportunities within assigned accounts.
• Track and analyse account performance metrics to support strategic planning.
• Prepare and deliver presentations on product features, new offerings and market trends.
• Resolve issues promptly to maintain client trust and partnership longevity.
• Stay updated on Horeca market trends, competitor activities and regulatory changes.
• Attend industry events to expand network and deepen market knowledge.

Required profile

• Minimum five years of account management experience in the Horeca food sector.
• Strong negotiation and communication abilities.
• Self‑starter who can work independently while collaborating across departments.
• Excellent interpersonal skills to influence stakeholders and ensure client retention.

Required skills