Mass Seller KAM – Marketplace Account Management

About the role

Manage and grow a portfolio of mass sellers on Daraz, focusing on onboarding, performance optimization, and long‑term partnership development.

Key responsibilities

• Act as primary point of contact for assigned sellers, providing strategic guidance on product listing, pricing, promotions, inventory management and product ads.
• Monitor seller KPIs such as order fulfillment rate, cancellation rate and GMV growth, implementing action plans to improve performance and compliance.
• Collaborate with marketing, logistics and category teams to secure promotional support, resolve operational issues and enhance seller experience.
• Identify market trends, competitive dynamics and seller pain points, delivering actionable feedback to internal stakeholders.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Economics or related field.
• Minimum 1+ year experience in account management, e‑commerce operations, sales or business development, preferably in a marketplace environment.
• Strong understanding of e‑commerce fundamentals, digital marketing and supply chain basics; experience with Daraz is a plus.
• Excellent communication, negotiation and interpersonal skills with ability to build trust across diverse stakeholders.
• Data‑driven mindset with proficiency in Excel or dashboards for performance analysis.
• High adaptability and ability to thrive in a fast‑paced, evolving team environment.