Mechanical Technician - ASM Diesel Generator

About the role

Synergy Corporation is seeking a Mechanical Technician specialized in After‑Sales Maintenance (ASM) for diesel generators. Based in Karachi, the successful candidate will deliver on‑site field service, ensure reliable operation of power generation equipment, and support customers throughout the service lifecycle.

Key responsibilities

• Provide field service and customer support during on‑site visits.
• Manage all on‑site mechanical repair and maintenance activities within the assigned territory and conduct client demonstrations when required.
• Diagnose mechanical faults and technical issues and determine appropriate solutions.
• Prepare timely and detailed service reports for each visit.
• Submit work orders, expense reports, and timesheets to relevant departments.
• Collaborate with technical team members and share updates with management.
• Evaluate products for maintenance requirements, warranty claims, upgrades, and other service needs.
• Perform root cause analysis before implementing solutions.
• Maintain strong customer relationships by delivering high‑quality service and responding to complaints promptly.
• Prepare and distribute maintenance records, warranty documentation, and installation reports to senior management.

Required profile

• Diploma of Associate Engineering (DAE) in Mechanical.
• 2–3 years of relevant experience in After‑Sales Maintenance (ASM).
• Strong hands‑on experience in genset troubleshooting and maintenance.
• Field service experience preferred.

Required skills

• Genset troubleshooting
• Preventive maintenance
• Mechanical fault diagnosis
• Root cause analysis
• After‑sales maintenance (ASM)
• Field service
• Equipment repair