Operations Assistant (Admin Associate)

About the role

Evaluate Health is an Australian medicolegal services provider offering healthcare coordination and administrative support to doctors, clinics, lawyers and insurers. It is hiring an Operations Assistant (listed as Admin Associate) in DHA Phase 6, Lahore, working on site from 7am to 3pm, Monday to Friday. The role assists the Operations Manager in monitoring daily operations, coordinating across teams, tracking doctor appointments, following up on outstanding tasks and preparing operational reports.

Key responsibilities

• Track daily activities, outstanding tasks, deadlines and operational issues across relevant teams.
• Monitor doctor schedules, bookings, attended appointments, DNA cases, cancellations and available slots using Google Sheets, calendars and authorised MEDirect portals.
• Track private, OPSA and other referral opportunities, identify unused appointment capacity and follow up on agreed actions to improve referral conversion.
• Follow up with staff and team leaders on pending tasks, workload, productivity and overdue deliverables.
• Prepare daily operational updates on appointment utilisation, pending tasks, referral opportunities and unresolved issues.
• Support communication between Australian, Pakistani and Philippine teams and keep accurate handover records.
• Identify workflow gaps and scheduling discrepancies, resolve routine matters within delegated authority and escalate significant issues to the Operations Manager.

Required profile

• Bachelor's degree in Business Administration, Management or a related field preferred.
• About 1-2 years of relevant experience preferred; capable fresh graduates may be considered.
• Strong English communication, organisation, attention to detail and follow-up skills.
• Able to prepare accurate reports, manage multiple priorities and handle confidential information responsibly.
• Healthcare administration, clinic scheduling or Australian business experience is an advantage.

Required skills

• Good Excel/Google Sheets and Google Calendar skills.
• Ability to track appointments and doctor capacity accurately.