Operations Coordinator

About the role

Tech Direct Support is looking for an organised, proactive Operations Coordinator to join its Lahore office on site. This is a hands-on coordination role focused on managing team rosters, duty schedules, shift allocations and day-to-day operations so that teams are properly scheduled, shifts are covered and daily work runs smoothly.

Key responsibilities

• Prepare, manage and maintain staff rosters and duty schedules.
• Coordinate shift allocations and ensure adequate team coverage.
• Monitor attendance, punctuality, shift changes and availability.
• Handle roster adjustments, leave requests and last-minute staffing needs.
• Ensure smooth coordination between teams working across different shifts and follow up with team members on their duties.
• Oversee daily office and operational activities and coordinate workflows between technical and business teams.
• Maintain accurate scheduling records, documentation and reports.
• Identify scheduling conflicts and operational gaps and resolve them promptly.
• Provide regular operational updates to management.

Required profile

• Previous experience in operations coordination, workforce management, rostering or scheduling.
• Strong experience managing staff duty schedules and shift rotations.
• Bachelor's degree or equivalent practical experience.
• Experience in an IT, BPO or fast-paced services environment is a plus.
• Reliable, punctual and detail-oriented; able to manage multiple teams, schedules and changing priorities.

Required skills

• Excellent spoken and written English.
• Proficiency in Excel, Google Sheets and scheduling/productivity tools.
• Strong organisational and time-management skills.

What we offer

• Salary of PKR 65,000 to 85,000 per month depending on experience and skill set.
• Full-time, onsite position in Lahore with a 9-hour shift (day, evening or night) depending on operational requirements.