Operations Systems Administrator

About the role

We are looking for a proactive Operations Systems Administrator to manage and support the software ecosystem that powers daily operations for a global team of 100+ employees. You will be the primary point of contact for system administration, employee support, and operational process optimization.

Key responsibilities

• Administer Microsoft Office 365, HRMS, time‑tracking, project management, communication platforms and other SaaS tools.
• Manage user accounts, permissions, licenses, security settings and access controls.
• Configure organizational structures, teams, departments, projects and workflows.
• Provide first‑line support for system‑related employee queries and troubleshoot issues.
• Onboard new hires by provisioning accounts, assigning access and delivering training.
• Create and maintain onboarding materials, SOPs, user guides and knowledge‑base documentation.
• Monitor software usage, performance and adoption; generate operational and productivity reports.
• Support billing and reporting by ensuring accurate workforce and project data.
• Identify automation opportunities and drive workflow improvements.
• Coordinate with vendors for platform support, enhancements and issue resolution.
• Maintain software inventories, license management and system documentation.
• Assist with testing, implementation and rollout of new business applications.

Required profile

• Minimum 2 years of experience in systems administration, operations support, business systems or IT coordination.
• Proven experience administering multiple SaaS platforms.
• Strong understanding of Microsoft Office 365 user management.
• Experience with HRMS, time‑tracking and project management tools.

Required skills

• Microsoft Office 365 administration
• SaaS platform administration
• HRMS administration
• Time‑tracking system administration
• Project management tool administration
• Communication platform administration
• User account and permission management
• Security settings configuration
• Workflow configuration
• Data reporting and analytics
• Automation and process optimization
• Vendor coordination
• License management
• System documentation