Outbound Calling Agent (Night Shift)

About the role

Cloud Rexpo is hiring confident and energetic Calling Agents with strong communication skills to handle outbound and inbound calls for international clients. The position is full-time, on a night shift, based in Rawalpindi, with a salary of up to PKR 80,000 per month. Fresh candidates with excellent communication skills may also apply.

Key responsibilities

• Make outbound calls to potential customers, leads and clients, and handle inbound calls professionally, responding to customer queries.
• Introduce company services and explain relevant offers clearly, generate leads, schedule appointments and keep proper call records.
• Follow approved calling scripts while keeping conversations natural and professional.
• Update customer information and call outcomes in the CRM or assigned system, and conduct timely follow-ups with interested prospects.
• Achieve assigned daily, weekly and monthly calling targets.
• Maintain a professional tone, protect client and company information, and coordinate with supervisors and teams on qualified leads and customer concerns.

Required profile

• Strong spoken English and clear pronunciation; confident, persuasive and professional communication style.
• Good listening, negotiation and customer-handling skills, and ability to manage objections with a positive attitude.
• Ability to work in a target-driven environment.
• Previous experience in a call center, telesales, customer support or BPO environment is preferred.

Required skills

• Basic computer skills and familiarity with CRM or calling software.

To apply, record a 2-minute voice note introducing yourself with your resume and send it by WhatsApp to the recruiter named in the ad.