Pakistan Online Service Specialist
Solis · Lahore
Job description
About the role
The Pakistan Online Service Specialist will provide telephonic and online technical support to customers in the Pakistan market. The role involves handling product queries, managing complaints through Freshdesk or WhatsApp, and delivering periodic training on solar inverter solutions.
Key responsibilities
- Respond to customer technical queries via phone and online channels.
- Log and update customer complaints using Freshdesk or alternative tools as directed.
- Communicate professionally in English, both spoken and written.
- Conduct product training sessions for customers and internal engineers on a regular basis.
Required profile
- Bachelor’s or Diploma in Electrical, Electronics, or Telecommunication engineering.
- Strong knowledge of power electronics, solar inverters, PV modules, and solar power plant fundamentals.
- Professional English communication skills.
- Preferably experience with solar string inverters and ability to join within 15 days.
Required skills
- Power electronics
- Solar inverter technology
- PV module fundamentals
- Solar power plant concepts
- Freshdesk ticketing system
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Published 1 month ago
Expires 1 week from now
31 views · 0 interested
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Solis
Lahore