Patient Scheduling Coordinator

About the role

As a Patient Scheduling Coordinator at NexBridge BPO, you will be the first point of contact between healthcare providers and their patients. You will handle high‑volume calls, manage complex medical calendars, and support the revenue cycle by ensuring accurate appointment and insurance information.

Key responsibilities

• Schedule, reschedule, and cancel patient appointments using various EHR and practice management systems.
• Handle inbound and outbound calls professionally, including reminders and follow‑ups for no‑shows.
• Capture and verify patient demographics, insurance details, and visit reasons for clean claim submission.
• Coordinate multiple provider schedules across time zones while adhering to appointment protocols.
• Perform basic insurance eligibility checks and communicate requirements to patients.

Required profile

• Minimum 12 years of experience in medical scheduling, healthcare BPO, or clinical front‑desk roles.
• Excellent verbal and written English with a neutral accent and professional phone demeanor.
• Strong multitasking ability across several software screens while maintaining patient conversations.
• High attention to detail to prevent billing errors.

Required skills

• Experience with EHR/EMR platforms such as eClinicalWorks, Athenahealth, and Epic.
• Proficiency in Microsoft Office Suite.

What we offer

• Accommodation