Quality Assurance Executive – Call Center

About the role

The Quality Assurance Executive will oversee the evaluation of call center interactions to ensure service standards are consistently met. This role involves monitoring calls, providing feedback, and supporting the team in delivering high‑quality customer experiences.

Key responsibilities

• Evaluate 100% of push‑meeting calls across the workforce.
• Conduct regular random call assessments to maintain quality standards.
• Act as a role model for effective communication and interpersonal skills.
• Achieve meeting evaluation targets set by the Team Lead.
• Prepare reporting and analysis using MS Excel.
• Perform any additional tasks assigned by the Team Lead.

Required profile

• Strong communication and interpersonal abilities.
• Detail‑oriented with a focus on quality and accuracy.
• Ability to meet evaluation targets and work independently.
• Comfortable handling additional responsibilities as directed.

Required skills

• MS Excel