Regional Field Service Manager - EV Bikes

About the role

Yadea Pakistan is hiring a Regional Field Service Manager in Lahore for its electric bike business. The role covers the regional service network, spare parts and after-sales support across Lahore, Karachi and Islamabad, and is a full-time position.

Key responsibilities

• Forecast regional spare parts demand, keep safety stock levels optimal, coordinate parts supply and meet regional spare parts sales targets.
• Develop and expand the regional service network, including service outlet planning, layout design, establishment and day-to-day management.
• Handle customer complaints, product malfunctions and major quality issues, and ensure consistent application of service standards, warranty policies and after-sales procedures.
• Train dealers, service outlets and after-sales staff on product technology, fault diagnosis, repair techniques, troubleshooting and standard service processes.
• Organise free vehicle inspections, maintenance activities, customer follow-ups and care initiatives to improve service quality and brand reputation.
• Work with the regional sales team on market development, new dealer onboarding and setting up after-sales service systems for new dealerships.

Required profile

• At least 3 years of relevant experience in the two-wheeler or four-wheeler automotive industry, preferably in after-sales service, field service operations or service network management.
• Experience managing regional service operations, dealer networks, service centres or after-sales support functions.
• Good understanding of vehicle maintenance, technical troubleshooting, fault diagnosis and warranty claims.
• Ability to monitor service performance, maintain quality standards and resolve customer complaints.
• Strong analytical, problem-solving, business management and stakeholder-management skills.
• Working proficiency in English and willingness to travel regularly within the assigned region.