Remote Travel Consultant

About the role

Sonya Travel Limited is an e-commerce company offering online travel products and services. It is looking for a Travel Consultant to help customers plan and arrange trips through a service-focused online experience, working remotely while coordinating with the company team and serving customers through digital channels. The position is based in Islamabad.

Key responsibilities

• Understand customers' travel needs, preferences, dates and budgets, then recommend suitable destinations and travel options.
• Research and coordinate flights, accommodation, transfers, tours and other services using booking platforms and supplier information.
• Prepare clear itineraries and explain booking details, conditions, payment requirements and travel documentation.
• Process reservations, changes and cancellations accurately and keep customer and booking records up to date.
• Respond promptly to customer questions, resolve routine booking issues and escalate complex matters appropriately.
• Monitor travel updates and supplier information, and work with colleagues to maintain service standards.

Required profile

• Strong customer service and written and verbal communication skills, with a courteous, solution-oriented approach.
• Ability to identify travel requirements and match them with suitable destinations, itineraries and services.
• Accuracy in entering passenger, itinerary, payment and booking information, with attention to detail.
• Effective organization and time management when handling multiple requests and follow-ups.
• Professional discretion with customer information and the ability to work independently remotely.

Required skills

• Working knowledge of flight, hotel and tour booking processes; familiarity with reservation systems or online travel platforms is an advantage.
• Confident use of email, web-based tools, spreadsheets and digital communication channels.
• Problem-solving for changes, cancellations, schedule updates and routine travel-service concerns.