Sales Specialist - Customized Umrah Packages

About the role

Maqam-e-Haram designs fully customized Umrah journeys for individuals, families and groups, offering tailored packages with flexible dates, durations and budgets, and hotels in Makkah and Madinah. It also serves corporate clients, community organizations and group leaders. The Sales Specialist is a full-time, on-site position based in Islamabad, engaging prospective and existing clients, explaining the customized services and designing packages that match individual needs and budgets.

Key responsibilities

• Handle walk-in and referred clients, manage inbound calls and online inquiries, and conduct consultations.
• Prepare proposals and close sales, contributing to sales targets.
• Maintain client relationships and coordinate with operations and customer support teams.
• Ensure a smooth handover from sales to service delivery.
• Participate in training and product updates, and support promotional activities and corporate outreach.

Required profile

• Prior experience in a sales or customer-facing role and at least a high school diploma; a bachelor's degree in Business, Marketing or a related field is preferred.
• Experience in travel, hospitality or faith-based services is beneficial, especially in Umrah or Hajj-related offerings.
• Ability to work on-site in Islamabad, manage several client cases at once and keep accurate records.

Required skills

• Strong communication and customer service skills.
• Sales and sales management skills to turn inquiries into bookings and manage a sales pipeline.
• Spoken and written English and Urdu, with the ability to explain complex options clearly.
• Basic computer literacy, including email, spreadsheets and online communication platforms; familiarity with social media outreach is an advantage.