Senior Community Manager

About the role

We are seeking an experienced Senior Community Manager to lead the operations, member experience, and growth of our coworking space. This senior managerial position requires strong leadership, operational excellence, and a passion for building vibrant communities.

Key responsibilities

• Act as the face of the coworking space, creating a welcoming environment for members and visitors.
• Build and maintain relationships with members, partners, and stakeholders, handling concerns and retention initiatives.
• Plan, organize, and execute networking events, workshops, and community activities.
• Oversee day‑to‑day facility operations, coordinate with vendors and maintenance teams, and ensure compliance with policies.
• Conduct tours, present membership options, convert leads, and support occupancy and revenue targets.
• Manage bookings, invoicing, and maintain accurate member and lead databases.
• Prepare operational reports, track performance metrics, and recommend improvements.
• Lead by example, coordinate with internal teams, and support strategic initiatives.

Required profile

• 5–6 years of experience in community management, hospitality, customer success, operations, or similar roles.
• Previous experience managing a coworking space, business centre, serviced office, or hospitality environment is highly preferred.
• Strong leadership, stakeholder management, and communication skills.
• Fluent in English; additional languages are a plus.
• Customer‑centric mindset with excellent problem‑solving abilities.

Required skills

What we offer

• Opportunity to shape the culture and growth of a dynamic coworking community.
• Collaborative environment with a focus on professional development.