Senior Community Manager

About the role

Trilogy, via IgniteTech, is looking for a Senior Community Manager to design and execute advanced community strategies that dramatically increase self‑service resolution rates. This fully remote position focuses on measurable business outcomes such as reduced support costs, higher retention, and enhanced customer success through AI‑driven community enablement.

Key responsibilities

• Deliver executive‑level community strategy reviews linking engagement metrics to business outcomes and defining measurable KPIs.
• Build and deploy platform configuration packages (workflows, gamification, integrations) with zero production issues.
• Conduct client training sessions achieving 85%+ satisfaction while improving platform mastery.
• Architect data‑backed, outcome‑driven community roadmaps to guide strategic decisions.

Required profile

• Minimum 3 years managing or advising digital customer communities with proven business impact.
• Experience configuring modern community platforms (e.g., Discourse, Higher Logic, Salesforce Experience Cloud).
• Track record managing enterprise accounts valued at $1M+ with high client satisfaction.
• Proficiency with AI‑enabled marketing tools such as HubSpot automation, Jasper, and Buffer.
• Strategic understanding of AI’s impact on community management and customer engagement.

Required skills

• Discourse
• Higher Logic
• Salesforce Experience Cloud
• HubSpot
• Jasper
• Buffer

What we offer

• Fully remote global position with weekly payments via Crossover.
• Opportunity to lead strategic, AI‑driven community initiatives.
• Collaboration with the top 1% of remote global talent.
• Long‑term, high‑impact professional growth.