Senior Executive, Virtual Account Management

About the role

foodpanda is looking for a Senior Executive to lead Virtual Account Management within its Commercial Domain in Pakistan. You will be responsible for managing a large portfolio of vendors, driving growth, and ensuring high satisfaction levels across the platform.

Key responsibilities

• Manage a portfolio of 400+ vendors, meeting targets for operating hours, fail rates, and offline hours.
• Acquire new vendors and sell growth products/tools on the foodpanda platform, achieving weekly and monthly targets.
• Provide end‑to‑end account ownership, acting as the main point of contact for assigned accounts.
• Maintain 100% vendor satisfaction through proactive after‑sales service.
• Build long‑term relationships to maximize vendor ROI, engagement, and satisfaction.
• Analyze vendor performance data to make data‑driven decisions and improve retention.
• Collaborate with internal teams such as finance, deals, partner care, and sales to ensure a smooth vendor experience.

Required profile

• Bachelor's degree in Business Administration or a related field.
• 1–2 years of client or vendor management experience.
• Strong communication and negotiation abilities.
• Process‑oriented, data‑driven mindset with a sense of ownership.
• Ability to mentor team members and demonstrate compassion and humility.

Required skills

• Microsoft Excel
• Google Sheets