Senior Manager - Technology Service Management
Mashreq · Division de Karachi
Job description
About the role
The 24x7 technology service management unit of a bank seeks a Senior Manager to lead incident management across multiple geographies, ensuring service availability and a world‑class experience for staff and customers.
Key responsibilities
- Manage incidents according to ITIL processes on a 24x7 roster.
- Classify incident severity, communicate with technology and business stakeholders, and drive faster resolution.
- Identify opportunities to improve process controls and simplify procedures.
- Maintain high data quality in incident documentation.
Required profile
- Strong understanding of ITIL incident management.
- Experience working in a 24x7 operational environment.
- Ability to coordinate with diverse technology stacks and cloud environments.
Required skills
- ITIL framework
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Published 7 hours ago
Expires 1 month from now
3 views · 0 interested
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Mashreq
Division de Karachi
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