Senior Sales Upseller – Design Services (US Market)

About the role

This senior, consultative expansion role focuses on upselling existing design customers in the US market. You will work with clients who have already purchased entry‑level design products and help them move to premium, higher‑value solutions.

Key responsibilities

• Engage newly converted customers within 24 hours of their first purchase.
• Conduct discovery conversations (via WhatsApp and scheduled calls) to uncover unmet needs.
• Present full‑brand identity packages, custom website builds, ongoing design relationships, or cross‑brand solutions.
• Drive cross‑brand expansion, turning a logo purchase into a website, branding, or broader service engagement.
• Track and be measured on expansion value and total expansion revenue generated.

Required profile

• Proven senior consultative closer with a minimum personal monthly closed revenue of USD 15,000.
• 3‑4 years of sales experience, specifically in upselling existing customers or account expansion.
• Comfortable handling ticket sizes from a few thousand up to USD 25,000.
• Excellent written and verbal English.
• Background in service businesses or agency environments is strongly preferred.

Required skills