Specialist Regulatory Affairs

About the role

JazzWorld is hiring a Specialist Regulatory Affairs (grade L1/L2) in Islamabad to support the implementation and oversight of Jazz's SIM Sale Enforcement Framework. The role ensures compliance with PTA's BVS SOPs and applicable regulatory directives across all authorized sales channels, and reports directly to the Expert Regulatory Operations, who has 1 direct report and an extended team of 7.

Key responsibilities

• Monitor compliance with PTA's BVS SIM Sale SOPs and regulatory directives across Experience Centers, franchises, retailers, temporary outlets and other authorized sales points.
• Plan and coordinate routine, random, surprise and targeted field inspections with Regional C&RA and Commercial/Sales teams.
• Identify, document and analyze SIM sale violations, irregularities, trends and control gaps, and maintain a centralized record of violations, evidence, outcomes and case status.
• Report material, repeated or systemic violations to HQ Regulatory Operations, escalate significant risks and report to PTA as required.
• Coordinate corrective and preventive action plans, including retraining, enhanced monitoring and process improvements, and track them to closure.
• Analyze SIM sale data, exception reports, complaints and inspection findings to identify high-risk channels and recurring non-compliance.
• Support periodic reviews of the Enforcement Framework, inspection checklists, reporting templates and internal controls.

Required profile

• Bachelor's degree in Business Administration, Law, Telecom Engineering, Management Sciences or a related discipline; a relevant Master's degree is an advantage.
• Experience in regulatory affairs, compliance monitoring, audit, investigations, sales-channel operations or enforcement-related functions.
• Working knowledge of Pakistan's telecom regulatory framework, especially PTA's Rules, Regulations and SOPs on SIM sale and sales-channel compliance.
• Experience coordinating with cross-functional teams, conducting field assessments, analyzing gaps and preparing formal reports is preferred.