STR Virtual Assistant – Property Management

About the role

We are seeking a tech‑savvy, guest‑obsessed Virtual Assistant to support our US‑based short‑term rental clients. You will manage Airbnb, VRBO and Booking.com listings, ensuring a seamless experience for guests and optimal performance for property owners.

Key responsibilities

• Handle end‑to‑end guest communications, including inquiries, check‑ins, issues and follow‑ups.
• Coordinate cleaners, maintenance crews and other service providers between stays.
• Manage guest reviews and resolve disputes promptly and professionally.
• Create, update and optimize property listings to boost visibility and bookings.
• Generate performance reports covering occupancy, revenue and operational metrics for clients.

Required profile

• Strong written English communication skills.
• Highly organized with the ability to multitask in a fast‑paced environment.
• Comfortable working US time zones.
• Experience with short‑term rental platforms is a plus.

Required skills

• Airbnb platform
• VRBO platform
• Booking.com platform
• Hostaway property‑management tool (or similar)
• Guesty property‑management tool (or similar)

What we offer

• Salary: PKR 100,000 – 120,000 per month.
• On‑site role based in Lahore, Pakistan.
• Growth opportunities in a rapidly expanding industry.
• Collaborative and supportive team environment.