Support Engineer – Technical Authority Expert

About the role

Ericsson is looking for a Technical Authority Expert to join its Managed Services team. The role is a key part of the Ericsson Operations Engine, providing technology leadership and domain expertise throughout the Create, Sustain, and Evolve processes.

Key responsibilities

• Develop and maintain automated solutions while identifying potential problem sources.
• Drive continuous improvement of recovery processes.
• Provide expert insight to the support team and automated operations unit.
• Collaborate with analytics and automation teams to enhance case development and analysis.
• Lead change introduction impact analysis and coordinate with external suppliers or partners during incidents.
• Support server and application interconnections, focusing on user access management.
• Execute end‑to‑end Service Resource Fulfilment activities, including planning, testing, reporting and logging.
• Validate and execute use cases, sharing knowledge across domain support.

Required profile

• Strong knowledge of Ericsson Operations Engine and Managed Services processes.
• Experience in telecom domain support, automation, and network functions virtualization.
• Proven troubleshooting and problem‑management capabilities.
• Ability to work with external partners and manage incident response.

Required skills

• Ericsson Operations Engine – Mode Of Operations
• Automation
• Network Functions Virtualization (NFV)
• Troubleshooting
• Network Performance
• End‑to‑End Customer Experience
• Problem Management
• Telecom Domain knowledge
• Ericsson Customer Experience Assurance (CEA) Competence
• Incident Management
• MS TOP
• Customer Experience Improvement
• Service Request Fulfilment (OMS)
• System Administration
• Data Security

What we offer

• Opportunity to work on cutting‑edge telecom solutions.
• Collaborative, diverse, and inclusive environment.
• Access to Ericsson’s global expertise and resources.