Team Lead - Collections (Central Region)

About the role

The Team Lead – Collections (Central Region) will drive receivables recovery, overdue management and cash‑flow optimisation for JazzWorld’s Central Region. Reporting to the Stream Head Collections, the role leads Collection Officers and field resources while collaborating with Sales, Credit Control, Billing, Finance, Legal and CX teams.

Key responsibilities

• Drive end‑to‑end receivables recovery to achieve assigned monthly and quarterly targets.
• Manage current, overdue and chronic aging through structured follow‑ups and escalations.
• Implement approved dunning, blocking, suspension and restoration actions.
• Execute focused recovery plans for high‑value and high‑risk accounts.
• Oversee field, OB and third‑party collection resources to ensure productivity and compliance.
• Ensure adherence to collection SOPs, DOA matrix and financial governance frameworks.
• Maintain complete documentation of recovery actions and customer commitments.
• Coordinate with Legal and Finance on settlements, litigations and special asset recoveries.
• Maintain zero audit observations related to collection process deviations.
• Coordinate with Sales, Credit Control, Billing, Finance and CX teams to unblock payments.
• Act as regional focal point for collection escalations and risk updates.
• Lead, coach and performance‑manage collection resources to drive accountability.

Required profile

• Bachelor's degree in Business Administration, Finance, Accounting, Economics or a related discipline.
• 4‑6 years of experience in Collections, Credit Control or Receivables Management.
• Experience in Telecom, Financial Services or large enterprise portfolios preferred.
• Prior team‑handling experience is an added advantage.

Required skills

• Strong understanding of receivables management.
• Proficiency in aging analysis.