Technical Operations Lead

About the role

We are a global Managed Service Provider seeking a Technical Operations Lead to head client success and technical delivery. Reporting directly to the CEO, you will combine deep systems and networking expertise with strong client‑facing skills to ensure high‑quality service outcomes for our enterprise customers.

Key responsibilities

• Serve as senior point of contact for key accounts, leading client reviews, QBRs and escalation management.
• Oversee onboarding, SLA alignment and continuous monitoring of client satisfaction.
• Lead a globally distributed team of system administrators, network engineers, Microsoft 365 consultants and project managers.
• Set performance expectations, conduct regular 1:1s, and maintain delivery playbooks and escalation procedures.
• Identify skill gaps and partner with HR to hire, train or restructure the team.
• Lead technical interviews and design role‑specific assessment criteria for all technical hires.

Required profile

• Senior leadership experience in IT services or managed services.
• Proven ability to manage demanding C‑suite client relationships.
• Strong track record of building and scaling high‑performance technical teams.
• Excellent communication and stakeholder management skills.

Required skills

• System Administration
• Network Engineering
• Microsoft 365 consulting
• IT migration expertise
• Project Management

What we offer

• Opportunity to shape the technical delivery function of a fast‑growing MSP.
• Direct collaboration with executive leadership.
• Competitive compensation package.