Technical Support Engineer

About the role

We are looking for a Mid‑Level Technical Support Engineer to join our team in Islamabad. You will be the first point of contact for clients, providing assistance through calls, email and chat while ensuring a high level of satisfaction.

Key responsibilities

• Deliver technical support to clients in English via phone, email and live chat.
• Diagnose, troubleshoot and resolve software and system‑related issues.
• Explain technical solutions clearly to non‑technical users.
• Escalate complex problems to the appropriate internal technical teams.
• Maintain accurate documentation of incidents, resolutions and follow‑ups.
• Monitor system performance and proactively identify potential problems.
• Meet service‑level targets and ensure timely ticket closure.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 2–4 years of experience in technical support or a similar role.
• Strong problem‑solving abilities and attention to detail.
• Excellent spoken and written English communication skills.
• Ability to work both independently and as part of a team.

Required skills