Technical Support Engineer
FiveRivers Technologies · Lahore
Job description
About the role
FiveRivers Technologies is seeking a Technical Support Engineer to deliver enterprise‑level assistance for its SaaS solutions. You will diagnose, troubleshoot, and resolve customer issues while acting as a trusted advisor.
Key responsibilities
- Research and identify solutions to SaaS software usage issues.
- Ask targeted questions, guide clients through troubleshooting via email or video calls, and track tickets to resolution.
- Escalate complex problems to internal teams such as developers and arrange video calls with stakeholders when needed.
- Document all support activities and ensure accurate feedback to customers.
- Prioritize and manage multiple open support tickets simultaneously.
Required profile
- Domain expertise in supply chain, manufacturing, or a related field.
- Proven experience as a Software Support Engineer, Solutions Engineer, Help Desk Technician, or similar role.
- Bachelor's degree in Engineering or a related discipline.
- Hands‑on experience with SaaS software and ERP systems (strongly preferred).
Required skills
- Proficiency with Microsoft Excel or Google Sheets.
- Familiarity with helpdesk and ticketing tools such as Zendesk or Jira.
- Basic knowledge of SQL and database concepts.
- Ability to diagnose and troubleshoot basic technical issues and complex integrations.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Pakistan.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 8 hours ago
Expires 1 month from now
3 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
FiveRivers Technologies
Lahore