Technical Support Engineer

About the role

Technical Support Engineers at Netwrix provide specialized assistance to customers and internal teams by diagnosing, troubleshooting, and resolving complex software, system, and infrastructure issues. They act as subject‑matter experts, ensuring product reliability, performance, and customer satisfaction.

Key responsibilities

• Provide technical troubleshooting and problem resolution for customer‑reported issues.
• Analyze system logs, configurations, and infrastructure components to diagnose problems.
• Escalate and collaborate with internal engineering teams on complex issues and product defects.
• Document troubleshooting workflows, solutions, and best practices.
• Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
• Assist in system performance optimization, security best practices, and incident resolution.
• Contribute to process improvements and technical support strategies.
• Mentor, train, and guide members of the support organization.

Required profile

• Strong analytical mindset with the ability to investigate and resolve technical problems.
• Excellent communication skills for interacting with customers and cross‑functional teams.
• Commitment to continuous learning and process improvement.

Required skills

• Experience troubleshooting software, system, and infrastructure issues.
• Ability to analyze logs, configurations, and performance data.
• Proficiency in creating scripts or automation tools to streamline support tasks.

What we offer

• Competitive health benefits.
• Continuous learning and development opportunities.
• Team‑oriented, collaborative, and innovative work environment.
• Regular company town halls and clear communication.
• Opportunities for career growth and advancement.