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This job expired on 12/08/2026. It no longer accepts applications.
Technical Support Representative
4XPORTAL · Lahore District
Job description
About the role
We are seeking a Technical Support Representative who can deliver high‑quality assistance to our customers through multiple channels. The ideal candidate is an excellent communicator with strong problem‑solving abilities and a customer‑focused mindset.
Key responsibilities
- Provide technical assistance via chat, email, and Zoom.
- Troubleshoot and resolve customer technical issues efficiently.
- Guide customers through product setup and configuration.
- Escalate complex technical problems to the appropriate internal teams.
- Document customer interactions and technical solutions.
- Follow up with customers to confirm issue resolution.
- Maintain a high level of customer satisfaction and service quality.
Required profile
- Excellent English communication skills, both written and verbal.
- Strong problem‑solving and critical‑thinking abilities.
- Professional and efficient handling of customer inquiries.
- Positive, customer‑focused attitude.
- Ability to work independently and collaboratively within a team.
- Previous customer support experience is a plus.
Required skills
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4XPORTAL
Lahore District
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