Ticketing Agent

About the role

MyTM Travel is an online travel agency serving travel businesses and individual travelers through B2B and B2C models, offering a white-label booking engine with global inventory of flights, hotels and tours. It is hiring a full-time, on-site Ticketing Agent in Lahore who handles daily ticket sales and reservations for flights, hotels and travel packages using the company's booking systems.

Key responsibilities

• Assist customers in choosing suitable travel options and provide accurate fare and schedule information.
• Process bookings, cancellations and changes.
• Respond to customer inquiries by phone, email and in person, ensuring high-quality service and adherence to company policies.
• Support sales targets and maintain up-to-date records.
• Coordinate with internal teams to resolve ticketing or payment issues promptly.

Required profile

• Practical experience in reservations to manage flight, hotel and package bookings accurately.
• Previous experience in travel, tourism or ticketing roles is preferred but not mandatory.
• Minimum intermediate or college-level education; additional travel or tourism certifications are an advantage.

Required skills

• Ticket sales and reservation management.
• Excellent communication and customer service skills.
• Familiarity with GDS or online booking systems and basic computer proficiency (MS Office, email, online tools).
• Attention to detail, numerical accuracy and ability to work in a fast-paced, customer-focused environment.