Transport Broker – Vehicle Logistics

About the role

Swift Auto Transport is seeking a full‑time Transport Broker to join its Lahore office. You will act as the liaison between customers and carriers, ensuring vehicle shipments are booked efficiently and delivered on time.

Key responsibilities

• Handle inbound and outbound calls, collect shipment details and prepare accurate quotes.
• Negotiate rates with carriers and confirm bookings in the internal system.
• Monitor shipments in transit, provide proactive status updates and resolve any delays or issues.
• Maintain complete and accurate documentation, support billing processes and follow‑up with clients.
• Collaborate with team members to meet performance targets and uphold customer‑satisfaction standards.

Required profile

• Strong spoken and written English with excellent phone and online communication skills.
• Basic sales and negotiation ability, comfortable handling objections and closing deals.
• Organizational and time‑management skills to prioritize multiple shipments.
• High school diploma or equivalent; additional education in business, supply‑chain or logistics is a plus.
• Previous experience in logistics, freight brokerage or a call‑center environment is preferred but not mandatory.

Required skills

• Proficiency with computers and digital tools, including CRM or booking systems.
• Advanced use of spreadsheets for data entry and tracking.
• Familiarity with email platforms and online shipment tracking tools.