Travel Operations Specialist (Ticketing & GDS)

About the role

Pak Harmain Travel & Tours is hiring a Travel Operations Specialist in Islamabad. You will own the end-to-end processes of ticket issuance, reissuance, exchanges and refunds, keeping everything accurate and compliant with airline and company policies. The role also covers travel inventory, booking and distribution, with strong emphasis on customer service and accurate documentation.

Key responsibilities

• Perform travel bookings and reservations using Global Distribution Systems (Amadeus, Sabre, Travelport)
• Issue, reissue, exchange and process refunds for airline tickets accurately
• Plan detailed travel itineraries according to client requirements and preferences
• Manage travel documentation, including visa processing and compliance with international travel regulations
• Use GDS systems for fare pricing, PNR creation, ticketing and travel inventory searches
• Coordinate with airlines and suppliers to secure the best fares and schedules
• Maintain organized office data on bookings and client information
• Provide customer service, resolve issues and ensure compliance with company policies and aviation standards
• Collaborate with internal teams, stay up to date on airline rules and fare regulations, and prepare reports and documentation for management review

Required profile

• Attention to detail and strong organizational skills
• Ability to deliver exceptional customer service
• Ability to update and manage office data accurately