Umrah Sales Consultant

About the role

Bookme, a digital travel and ticketing platform, is expanding its travel offerings with Umrah packages and services. It is looking for a proactive, customer-focused Umrah Sales Consultant to manage incoming inquiries, follow up with prospects, recommend suitable packages and turn leads into confirmed bookings.

Key responsibilities

• Handle incoming Umrah visa inquiries and leads from digital marketing, the website, social media, WhatsApp and other channels.
• Follow up with prospective customers by call, WhatsApp and other means to keep them engaged and drive conversions.
• Convert qualified leads into confirmed Umrah visa or package bookings by understanding customer needs and presenting suitable options.
• Advise customers on Umrah packages, including flights, hotels, transportation, visa requirements and related services.
• Recommend packages suited to each customer's budget and preferences.
• Build trust, address concerns and handle objections to ensure a smooth booking experience.
• Achieve monthly sales and conversion targets while keeping customer satisfaction high.
• Maintain accurate records of leads, interactions, follow-ups, booking status and conversion performance.
• Work with the operations and travel teams so confirmed bookings are processed and fulfilled smoothly.
• Help customers with queries and coordination after booking, where needed.

Required profile

• 1-3 years of sales experience, preferably in Umrah, Hajj, travel or tourism.
• Good understanding of Umrah packages, visa processes, hotel arrangements and travel requirements.
• Excellent verbal and written communication skills.
• Strong sales, negotiation, persuasion and customer-handling skills.
• Comfortable making outbound calls and following up regularly.
• Ability to manage several leads at once and keep an organized follow-up pipeline.
• Target-driven, self-motivated and focused on closing deals.

Required skills

• Proficiency in WhatsApp Business, MS Office and CRM systems.