Umrah Sales & Operations Manager

About the role

VisaWala.pk is seeking an experienced Umrah Sales & Operations Manager to independently handle client inquiries, prepare competitive quotations, design customized Umrah packages, and manage the full booking process from consultation to confirmation.

Key responsibilities

• Handle incoming Umrah inquiries via WhatsApp, phone calls and other channels, understand customer needs and convert inquiries into confirmed bookings.
• Prepare accurate, detailed and competitive quotations and design customized packages for individuals, families and groups, arranging flights, hotels in Makkah and Madinah, transportation and other services.
• Coordinate with hotels, airlines, transport companies and Umrah service providers, negotiate rates, check availability and oversee the booking process.
• Maintain organized records of inquiries, quotations, bookings and follow‑ups.

Required profile

• Previous experience in Umrah package sales, quotation preparation or travel operations.
• Strong knowledge of Makkah and Madinah hotels, transportation and Umrah travel arrangements.
• Proven ability to create customized Umrah packages independently and convert leads into bookings.
• Fluency in Urdu and good command of English.

Required skills

• Proficiency in WhatsApp Business.
• Basic CRM system usage.

What we offer

• Ownership of Umrah sales and operations in a growing travel and visa services business.
• Collaborative and professional working environment with long‑term career growth opportunities.