Umrah Travel Consultant (Packages, Tickets & Hotels)

About the role

Maassalama is hiring an experienced travel consultant in Islamabad to handle Umrah packages, air tickets and hotel bookings for both group and individual pilgrims. The position is full-time and on-site.

Key responsibilities

• Design, quote and sell Umrah packages for groups and individual travelers
• Book and issue air tickets, including reissues, cancellations and refunds
• Book hotels in Makkah and Madinah and coordinate with Saudi suppliers
• Handle Umrah visa processing and documentation
• Arrange transport and ziyarat for groups
• Respond to client inquiries by phone, WhatsApp and in person, and follow up on leads
• Keep booking records and pilgrim details up to date
• Support pilgrims before departure and during their journey

Required profile

• At least 1-2 years of experience in Umrah or travel agency operations
• Knowledge of Makkah and Madinah hotels and the Umrah visa process
• Experience coordinating with Saudi B2B portals and suppliers
• Good communication in Urdu and English; Arabic is a plus
• Customer-focused, organized and able to work under pressure during peak season

Required skills

• Hands-on experience with a GDS (Sabre, Amadeus or Galileo) for ticketing
• Comfortable with MS Office and WhatsApp Business

What we offer

• Salary plus commission or incentives
• A growing Hajj and Umrah company
• Professional work environment in Islamabad

To apply, send your CV to the company by e-mail or WhatsApp, quoting the Umrah Travel Consultant position.