Unit Head Digital Payments Monitoring & Operations

About the role

Halan Microfinance Bank is looking for an experienced technology leader to head its Digital Payments Monitoring & Operations function. The role ensures the availability, reliability and operational excellence of the bank's digital payment ecosystem while supporting its digital transformation initiatives.

Key responsibilities

• Lead end‑to‑end integration, implementation and support of digital payment systems.
• Manage operations, maintenance, availability and performance of digital payment applications.
• Administer UAT and Production environments, handling deployments and configuration management.
• Coordinate system testing, UAT support, post‑deployment sanity checks and production releases.
• Maintain deployment, patch, release and outage records and communicate updates to stakeholders.
• Establish operational governance, SOPs, KPIs, monitoring processes and lead a high‑performing operations team.
• Oversee 24x7 monitoring of digital channels such as Mobile Banking, Debit Cards, Raast, 1LINK, payment gateways, APIs and other alternative digital channels.
• Lead incident management, root‑cause analysis, service improvements and major production escalations.
• Collaborate with Business, Operations, Risk, Information Security and Technology teams to deliver reliable digital payment services.
• Manage technical relationships with 1LINK, Raast, payment service providers and technology vendors.

Required profile

• Bachelor's or Master's degree in Computer Science, IT, Software Engineering or a related field.
• 8+ years of experience in Digital Banking, FinTech or Payment Systems, including at least 3 years in a leadership role.

Required skills

• Card Issuing & Acquiring
• 1LINK
• Raast
• Payment Switches
• Core Banking Integrations
• REST APIs
• Payment Gateways
• Transaction Monitoring
• Incident Management
• SQL & Database Analysis
• High Availability
• Disaster Recovery
• Business Continuity