Unit Manager - Training & Development (Banking)

About the role

Fulcrum Pvt Ltd is recruiting, on behalf of a leading client in the banking sector, an experienced Unit Manager for Training & Development in Karachi. The role covers the design, implementation and evaluation of employee training and development initiatives, including identifying training needs, coordinating learning programmes and improving employee skills and organisational performance.

Key responsibilities

• Identify training needs across departments through training needs analysis, performance reviews and consultation with department heads.
• Develop and implement annual training calendars and learning and development plans aligned with organisational objectives.
• Coordinate and run training programmes such as onboarding, technical training, soft skills, leadership development and customer service.
• Organise training sessions, workshops, seminars and e-learning initiatives for banking staff.
• Develop and update training materials, presentations, manuals and learning resources.
• Work with internal trainers, external consultants and training institutes to deliver learning programmes.
• Maintain training records, attendance sheets, training budgets and employee development documentation.
• Evaluate training effectiveness through feedback, assessments and post-training performance reviews.
• Monitor employee learning progress and recommend development initiatives to improve productivity and service quality.
• Ensure training complies with banking policies, internal procedures and regulatory requirements.
• Support induction, talent development and succession planning, and prepare periodic training reports for management.

Required profile

• Bachelor's degree in Human Resources, Business Administration, Management or a related field; a master's degree or professional certification is an advantage.
• 5-7 years of experience in Training & Development, Learning & Development or Organizational Development.
• Prior experience in the banking sector is strongly preferred.
• Hands-on experience in training needs analysis, programme coordination, development and evaluation.
• Good understanding of banking products, services, processes and compliance-related training.

Required skills

• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• Training needs analysis, training programme management and training evaluation and reporting.
• Strong communication, presentation and facilitation skills.