Virtual Assistant - Travel Desk

About the role

A travel desk team is looking for a motivated, detail-oriented person to join the Dream Vacation project. The role covers travel bookings, customer support and operational tasks so that clients get a smooth experience. It is a full-time position working in US time zones, from 6:00 PM to 3:00 AM Pakistan Standard Time.

Key responsibilities

• Assist with quotation processing for travel packages, then handle full quotations independently after learning the process
• Process new reservations for flights, hotels and cruises
• Manage modification requests and customer calls
• Support group booking coordination
• Enter data in the Cruise Control System, monitor fares and update pricing
• Handle ancillary arrangements such as flights, hotels and add-ons
• Answer customer questions by email, phone and live chat
• Maintain and update travel itineraries and keep CRM and Excel records accurate
• Help with basic marketing content and general administrative coordination

Required profile

• Fresh graduate or up to 1 year of relevant experience
• Strong written and spoken English
• Basic understanding of travel operations preferred
• Ability to work in US time zones

Required skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Attention to detail, organization and ability to multitask in a fast pace
• Willingness to learn and adapt