Waitress / Order Taker - Shisha Cafe Rooftop

About the role

Stories Shisha Cafe is looking for a courteous and attentive Waitress to support smooth, welcoming service at its Islamabad location. The role is on-site hospitality work, suited to someone who enjoys guest interaction, works well as part of a team and can keep service attentive throughout a shift.

Key responsibilities

• Greet guests, present menus, answer questions about food and beverage options and assist with seating.
• Take orders accurately and communicate them clearly to kitchen and service colleagues.
• Serve food and beverages promptly, check guest satisfaction and respond to requests professionally.
• Prepare and reset tables, keep service areas clean and organized, and follow hygiene and food-safety practices.
• Coordinate with the team during busy periods and help resolve routine service concerns courteously.
• Support accurate billing and payment handling in line with cafe procedures.

Required profile

• Clear, polite communication and a welcoming approach to guest service.
• Ability to listen carefully, record orders accurately and relay requests to kitchen staff.
• Good teamwork, coordination and time management in a busy cafe environment.
• Professional handling of guest questions, feedback and routine service issues.
• Reliable, organized and able to stay courteous and attentive during busy shifts.
• Prior restaurant or cafe service experience is helpful; willingness to learn the menu and service procedures is essential.