Customer Experience Specialist – Non‑Voice (Chat & Email)

About the role

As a Customer Experience Specialist (Non‑Voice) you will be the primary point of contact for customers via chat and email. You will provide product and service information, answer queries, and resolve issues efficiently to maintain high satisfaction levels.

Key responsibilities

• Manage incoming chat and email inquiries from customers.
• Identify customer needs and deliver accurate, complete information.
• Build sustainable relationships through clear and interactive communication.
• Handle complaints, propose solutions, and follow up to ensure resolution.
• Adhere to communication procedures, guidelines, and company policies.
• Go the extra mile to engage customers and improve their experience.

Required profile

• Completed A‑Levels/Intermediate education.
• Natural instinct to empathize with users.
• Excellent verbal and written communication skills.
• Native or bilingual proficiency in spoken and written English.
• Detail‑oriented and able to work accurately.

Required skills

What we offer

• Salary up to PKR 150,000 (highest for non‑voice support).
• No sales or monthly targets.
• Medical insurance and leave encashment.
• On‑job training and state‑of‑the‑art infrastructure.
• Annual increment and employee engagement programs.