Customer Service Representative (Multilingual)

About the role

Milele Pakistan is seeking a multilingual Customer Service Representative to handle both inbound and outbound interactions with customers. The role is based in Lahore and is ideal for candidates with strong communication abilities and prior call‑center experience.

Key responsibilities

• Answer inbound customer calls professionally and promptly.
• Make outbound calls for follow‑ups, support, and engagement.
• Provide accurate information about services and resolve customer issues.
• Maintain detailed call records and update the CRM system.
• Achieve assigned call‑handling and performance targets while ensuring high customer satisfaction.

Required profile

• Fluency in English; additional languages such as Arabic, French or Spanish are a plus.
• 1–3 years of experience in an inbound/outbound call‑center environment.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast‑paced setting.
• Experience with GCC customers is preferred.

Required skills

• Basic knowledge of CRM systems.
• Proficiency with MS Office applications.