Customer Service Agent – Karachi

About the role

Ecolab is looking for a Customer Service Agent to join its Karachi team. You will be the primary point of contact for customers, handling a high volume of inbound calls and ensuring each interaction reflects Ecolab’s commitment to service excellence.

Key responsibilities

• Answer 80–120 inbound calls daily from sales management, corporate account managers, field sales, and customers.
• Provide support across multiple divisions and business units.
• Maintain and update customer data in Order Entry, Order Processing, and CAS systems.
• Clarify programs, pricing, billing, and delivery questions with customers, sales, and marketing teams.
• Authorize returns, waive fees, or adjust pricing within established guidelines.
• Escalate complex issues to appropriate internal teams and determine message urgency.
• Collaborate cross‑functionally to meet customer needs efficiently.

Required profile

• Bachelor’s degree.
• At least one year of experience in supply chain, customer service, sales, or administration.
• Fluent English communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Access, Outlook).

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Access
• Microsoft Outlook
• Customer service software (unspecified)

What we offer

• Opportunity to work in a global, innovative company.
• Collaborative, multi‑division environment.
• Professional development and growth prospects.