Department Manager - Customer Relationship Center

About the role

The Department Manager will lead the Customer Relationship Center, ensuring smooth order processing, price updates, and stock arrangements while delivering high‑quality service to customers.

Key responsibilities

• Facilitate customer ordering from product selection to checkout.
• Coordinate with the ALC department for article price changes.
• Arrange stock to meet customer needs.
• Support Customer Managers (CMs) and Key Account Managers (KAMs) to maintain portfolio satisfaction.
• Perform office administrative tasks and maintain detailed records.
• Gather competitor promotion and service information from the line manager.
• Verify facts and data quickly and accurately.

Required profile

• Bachelor’s degree or equivalent intermediate qualification.
• 6‑8 years of relevant experience.
• Strong ability to locate, retrieve, and absorb information.
• Methodical and consistent approach to customer service.
• Customer‑first mindset aligned with company standards.

Required skills

What we offer

• Opportunity to lead a dynamic customer‑focused team.
• Professional growth in a fast‑moving environment.