Department Manager - Delivery Solutions

About the role

The Department Manager – Delivery Solutions is responsible for overseeing the end‑to‑end delivery process, ensuring that customers receive the right products in the correct quantities and on time. This role acts as a bridge between operations, store management, head office, buyers, field sales and the delivery team to guarantee smooth service and accurate fuel cost management.

Key responsibilities

• Plan, organise and monitor daily deliveries to meet customer specifications and stock availability.
• Maintain up‑to‑date knowledge of orders, inventory levels and fuel costing, ensuring accurate documentation.
• Update and track key performance indicators (KPIs) on a daily basis.
• Handle customer complaints related to delivery, gather feedback and propose corrective actions.
• Coordinate with head office on fuel expenses, fixed costs, third‑party vehicle expenses and KPI reporting.
• Maintain and regularly update customer files to ensure data quality and efficient communication.
• Execute any tasks or instructions given by line managers or senior leadership.

Required profile

• Bachelor’s degree or intermediate education.
• Minimum of 6 years of experience in delivery, logistics or a related field.
• Strong understanding of order management, inventory control and fuel cost verification.
• Proven ability to manage customer relationships and resolve delivery issues.

Required skills