Front Desk Coordinator (Remote)

About the role

The Front Desk Coordinator will be the first point of contact for clients and visitors, handling phone inquiries and ensuring a welcoming experience. This full‑time remote position supports US healthcare operations by scheduling appointments, performing receptionist duties, and carrying out administrative tasks.

Key responsibilities

• Answer and direct phone calls, providing prompt and professional assistance.
• Manage appointment scheduling and maintain the front‑desk calendar.
• Perform receptionist duties, including greeting virtual visitors and handling inquiries.
• Execute administrative tasks to support daily team operations.

Required profile

• Minimum 3 years experience in a US healthcare front‑desk or medical receptionist role.
• Familiarity with US insurance payers such as Medicare, Medicaid, and commercial plans.
• Strong verbal and written communication skills in English.
• Ability to work US business hours (EST/PST).
• Knowledge of medical terminology, CPT/ICD‑10 codes is a plus.

Required skills

• Experience with EHR/EMR platforms: AdvancedMD, Athenahealth, Kareo, or Epic.