Telesales Representative – B2B Retail Solutions

About the role

The Telesales Representative will focus on outbound calling to generate new B2B retail business and convert leads into confirmed orders. You will promote a range of retail solutions to retailers, supermarkets, pharmacies, restaurants and wholesalers, while maintaining high call volumes and meeting performance targets.

Key responsibilities

• Make 60‑100 outbound calls daily to potential and existing business customers.
• Promote products, services, promotions, package deals and bundled offers tailored to retail clients.
• Research new leads using Google, Facebook, business directories and local listings.
• Maintain accurate contact records in CRM software and Excel.
• Explain product benefits, pricing and features using digital assets such as catalogs, images and videos.
• Convert inquiries into sales orders and follow up with hot, warm and long‑term prospects.
• Handle WhatsApp Business inquiries promptly and keep customer records up‑to‑date.
• Schedule appointments, product demos and technical visits with field sales and support teams.
• Prepare daily reports on call volume, leads, quotations, follow‑ups and orders.
• Meet or exceed KPIs for calls, lead generation, follow‑up completion and appointments booked.

Required profile

• Strong communication skills in English and Urdu.
• Excellent negotiation and objection‑handling abilities.
• Detail‑oriented with a professional, courteous demeanor.
• Ability to work independently and collaborate across departments.

Required skills

• CRM software proficiency
• Advanced Excel usage
• WhatsApp Business handling

What we offer

• Structured daily routine with clear performance metrics.
• Opportunities for career growth in a fast‑moving B2B retail environment.