Customer Service Representative

About the role

We are seeking a Customer Service Representative to join Khush Aamdeed’s airport meet‑and‑greet team in Islamabad. The role involves handling inbound and outbound calls, providing information on services, and generating sales while delivering a professional, first‑class experience to travelers.

Key responsibilities

• Answer inbound and make outbound customer calls in a courteous and efficient manner.
• Provide detailed information about Khush Aamdeed’s packages and services.
• Generate sales through calls, follow‑ups, and lead conversion.
• Record customer interactions, bookings, and follow‑up actions accurately.
• Coordinate with the operations team to ensure smooth service delivery.
• Escalate and resolve customer concerns as needed.
• Achieve assigned sales and service targets.

Required profile

• Minimum Bachelor’s degree (preferred).
• Prior experience in customer service, telesales, call centre, hospitality or a similar role (preferred).
• Strong verbal communication and interpersonal skills.
• Good command of English.
• Confident, presentable and customer‑oriented personality.
• Ability to multitask in a target‑driven environment.

Required skills

• Basic computer skills and familiarity with MS Office.

What we offer

• Competitive salary.
• Medical benefits.
• Meals and other employee perks.