Data Engineer – 24x7 Operations Support

About the role

We are seeking a Data Engineer to join our 24x7 operations team. The role focuses on first‑line monitoring, incident identification, ticket management, daily health checks and smooth shift handovers across Teradata and Cloudera environments.

Key responsibilities

• Perform 24x7 first‑line monitoring and response using defined runbooks and operational procedures.
• Watch Teradata Viewpoint, Cloudera Manager, job monitoring tools and batch processes for failures, alerts and performance issues.
• Log, categorize, prioritize and escalate incidents according to SLA and ITIL‑based processes.
• Conduct daily system health checks and document issues for follow‑up.
• Monitor scheduled jobs and batch workflows, responding to failures per runbooks.
• Execute basic SQL queries for operational checks and data validation.
• Support basic operational activities across Teradata and Cloudera platforms.
• Maintain accurate shift handover notes and communicate outstanding incidents to the incoming team.
• Escalate complex or recurring issues to L2/L3 support as defined.

Required profile

• 1–3 years of experience in IT operations, production support, NOC or similar environment.
• Basic knowledge of SQL and ability to run simple queries.
• Familiarity with monitoring Teradata and Cloudera environments.
• Exposure to at least one enterprise job scheduler (Control‑M, Autosys, Tidal, etc.).
• Basic Linux/Unix command knowledge and log‑file analysis skills.
• Understanding of ITIL concepts, incident management and SLA‑based support.
• Strong analytical, troubleshooting and documentation abilities.
• Willingness to work in a rotational 24x7 shift schedule.

Required skills

• SQL
• Teradata (Viewpoint)
• Cloudera (Manager)
• Enterprise job scheduler (Control‑M, Autosys, Tidal)
• Linux/Unix commands
• ITIL incident management